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Kempinski Hotel Hangzhou | Hotel in Hangzhou

| 9.6 (48 Reviews) |  1 Bathroom
Gongshu Hotel | Kempinski Hotel Hangzhou

Hotel in Gongshu, Hangzhou

Along with 3 restaurants, this smoke-free hotel has a full-service spa and an indoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a snack bar/deli, and a sauna are onsite.
Kempinski Hotel Hangzhou offers 326 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions are featured in guestrooms. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Hangzhou hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.


Recreational amenities at the hotel include an indoor pool, a health club, and a sauna.

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Amenities

Air Conditioner
Parking
Pool
TV
Wheelchair Accessible
Balcony/Terrace
Accessibility
Security/Safety
Business Services
Bedding/Linens
Wellness Facilities
Spa
Restaurant
Bar
Toiletries
Guest Services
Breakfast
Child Friendly
Internet
Laundry

Facility Overview

Bathrooms
  • Separate bathtub and shower
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Towels
  • Bathrobes
Bedroom
  • Desk
  • Laptop-friendly workspace
  • Laptop-compatible safe
  • Soundproofing
  • Slippers
  • Children's slippers
  • Connecting rooms available
  • Phone
  • Recycling
  • Turndown service
  • Window screens
  • Blackout drapes/curtains
  • Pillow menu
  • Bed sheets
  • Air conditioning
  • Premium bedding
Breakfast
  • 3 restaurants and 1 coffee shop/cafe
  • Buffet breakfast available for a fee 7:00 AM–10:00 AM on weekdays and 7:00 AM–10:30 AM on weekends: CNY 209.88 for adults and CNY 104.94 for children
  • 24-hour room service
  • Minibar
  • Coffee/tea filters (reusable)
  • Free bottled water
Parking
  • Free self parking on site
  • Wheelchair-accessible parking available
Accessibility
  • Wheelchair-accessible business center
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible restaurant
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible registration desk
Activities
  • Indoor pool
  • Fitness center
  • Full-service spa
  • Steam room
  • Sauna
Entertainment
  • 50-inch flat-screen TV
General
  • 24-hour business center
  • Conference space (21528 square feet)
  • Meeting rooms
Guest Services
  • Daily housekeeping
  • Concierge services
  • Wedding services
  • Luggage storage
  • Tour/ticket assistance
  • Laundry facilities
  • Turndown service
  • Dry cleaning service
  • 24-hour front desk
  • Snack bar/deli
  • Laundry facilities
  • Soundproofed rooms
  • Indoor pool
Internet
  • Available in some public areas: Free WiFi
  • Available in all rooms: Free WiFi
Outdoors
  • Pool sun loungers
  • Garden
  • Pool umbrellas
  • Rooftop terrace
Spa
  • Facials
  • Body scrubs
  • Spa open daily
  • 5 treatment rooms
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Body treatments
  • Massage - sports
  • Massage - deep-tissue
  • Massage/treatment rooms

Policies

Check-in
Check-in start time: 2:00 pm; check-in end time: anytime minimum check-in age: 18
Check-out
Check-out before noon
Child Policy
Children are welcome.
Payment Policy
Fee for buffet breakfast: approximately cny 209.88 for adults and cny 104.94 for children the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
Pets not allowed

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash safety features at this property include a fire extinguisher

Reviews

Luk Cheung
Sep 12, 2026 07:34:00 PM
Review Score:   8
Summary: Everything looks great except for monitoring the non-smoking policy as we have complained twice for guests who open their door and smoked. Hotel staff appeared not quite concerned about the importance of maintaining the non-smoking policy.
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Room Arrangement

Room Info Facilities
Deluxe Room, 2 Twin Beds, River View (Executive Twin Room)
Room Size: 495 square feet m2
2 Twin Beds
Deluxe Room, 2 Twin Beds, River View (Executive Twin Room)

General

Square meters - 46, Square feet - 495, River view, No rollaway/extra beds, No cribs (infant beds), Number of bedrooms - 1, Ping - 13.9, Bed count minimum 2, Bed count maximum 2
Suite, 1 King Bed, City View (Junior Suite)
Room Size: 570 square feet m2
1 King Bed
Suite, 1 King Bed, City View (Junior Suite)

General

Square meters - 53, Square feet - 570, City view, No rollaway/extra beds, No cribs (infant beds), Number of bedrooms - 1, Ping - 16, Bed count minimum 1, Bed count maximum 1
Superior Room, 1 King Bed, River View (Grand Canal View King Room)
Room Size: 452 square feet m2
1 King Bed
Superior Room, 1 King Bed, River View (Grand Canal View King Room)

General

Square meters - 42, Square feet - 452, River view, No rollaway/extra beds, No cribs (infant beds), Number of bedrooms - 1, Ping - 12.7, Bed count minimum 1, Bed count maximum 1
Deluxe Room, 1 King Bed (Executive King Room)
Room Size: 452 square feet m2
1 King Bed
Deluxe Room, 1 King Bed (Executive King Room)

General

Square meters - 42, Square feet - 452, No rollaway/extra beds, No cribs (infant beds), Number of bedrooms - 1, Ping - 12.7, Bed count minimum 1, Bed count maximum 1
Standard Suite, 1 King Bed (Deluxe Suite)
Room Size: 656 square feet m2
1 King Bed
Standard Suite, 1 King Bed (Deluxe Suite)

General

Square meters - 61, Square feet - 656, No rollaway/extra beds, No cribs (infant beds), Number of bedrooms - 1, Ping - 18.4, Bed count minimum 1, Bed count maximum 1
Standard Room, 1 King Bed, City View (Deluxe King Room)
Room Size: 452 square feet m2
1 King Bed
Standard Room, 1 King Bed, City View (Deluxe King Room)

General

Square meters - 42, Square feet - 452, City view, No rollaway/extra beds, No cribs (infant beds), Number of bedrooms - 1, Ping - 12.7, Bed count minimum 1, Bed count maximum 1
Standard Room, 2 Twin Beds, City View (Deluxe Twin Room)
Room Size: 495 square feet m2
2 Twin Beds
Standard Room, 2 Twin Beds, City View (Deluxe Twin Room)

General

Square meters - 46, Square feet - 495, City view, No rollaway/extra beds, No cribs (infant beds), Number of bedrooms - 1, Ping - 13.9, Bed count minimum 2, Bed count maximum 2
Executive Suite, 1 King Bed (Executive Suite)
Room Size: 957 square feet m2
1 King Bed
Executive Suite, 1 King Bed (Executive Suite)

General

Square meters - 89, Square feet - 957, No rollaway/extra beds, No cribs (infant beds), Number of bedrooms - 1, Ping - 26.9, Bed count minimum 1, Bed count maximum 1
Standard Suite, 1 King Bed (Superior Suite)
Room Size: 861 square feet m2
1 King Bed
Standard Suite, 1 King Bed (Superior Suite)

General

Square meters - 80, Square feet - 861, No rollaway/extra beds, No cribs (infant beds), Number of bedrooms - 1, Ping - 24.2, Bed count minimum 1, Bed count maximum 1

FAQ's

Is this property pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the property have a swimming pool?

Yes, this Kempinski Hotel Hangzhou has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in property?

Best-rates for the Kempinski Hotel Hangzhou starts from $149 per night with includes TV, Business Services, Spa, Restaurant, Guest Services, Internet, Parking, Toiletries, Laundry, Bar, Air Conditioner, Accessibility, Security/Safety, Wellness Facilities, Breakfast, Child Friendly, Pool, Wheelchair Accessible, Balcony/Terrace, Bedding/Linens with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is property a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the property wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Kempinski Hotel Hangzhou is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the property?

Based on the information reported by the owner or manager, the Kempinski Hotel Hangzhou indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for property?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.